Sri Lanka’s HNB in Fraud Storm as Customers Allege Funds Quietly Taken

by Our Correspondent in Colombo

Serious allegations have emerged in Sri Lanka against Hatton National Bank (HNB), a prominent private sector bank, with multiple customers claiming that the institution has been quietly deducting or retaining funds even after full credit card payments have been made. According to several account holders, these discrepancies often go unnoticed unless customers carefully monitor their statements, prompting growing concerns about transparency within the banking system.

Customers allege that even after settling their outstanding credit card balances in full, additional amounts continue to be deducted without clear explanation or timely correction. Many claim that such discrepancies are not proactively addressed by the bank, leaving customers responsible for identifying and reporting the issue themselves. These allegations point to potential lapses in internal processes or oversight.

Some affected individuals have described the situation as deeply concerning, with several labeling it as fraud. They argue that such practices, whether due to negligence or deliberate action, erode trust in financial institutions that are expected to maintain high standards of accuracy and accountability. The absence of immediate corrective action has further intensified customer dissatisfaction.

Financial experts advise customers to remain vigilant by regularly reviewing their credit card statements and transaction histories. They stress the importance of promptly reporting any irregularities to the bank and escalating complaints through appropriate regulatory channels if necessary. Such measures are seen as essential in safeguarding consumer rights and maintaining confidence in the financial sector.

As these claims continue to gain attention, there are increasing calls for closer scrutiny and possible investigation into the bank’s practices. Regulatory authorities in Sri Lanka may face mounting pressure to examine the allegations and ensure that banking standards are upheld and customer interests are protected.